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Why won't my QR Code scan work?

Learn why QR Code scan errors can appear

When trying to login to Forget Me Not® Freestanding and the following error appears.

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If you can’t login with the QR Code there can be a number of reasons why.

Possible Issue

Suggested Resolution
  • The Kiosk has lost connection to the WiFi network
  • The WiFi network details may have changed recently
  • Contact your organisational IT person to check that the WiFi network is operational
  • The Kiosk has lost connection to the Internet
  • Contact your organisational IT person to check that the Internet is operational
  • The QR Code that was scanned is not recognised by the system
  • There may be other QR Codes on your lanlard that are being scanned by mistake, ensure that only the Forget Me Not® QR Code is visible in the scanning zone
  • The QR Code that was scanned is damaged
  • Contact your manager to arrange a new QR Code