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  3. Forget Me Not® Frequently Asked Questions

Forget Me Not® Frequently Asked Questions

  • What is System Maintenance Mode
  • Do you need help?
  • How can I rate support articles?
  • Why didn't I get any questions today?

Question Series

  • How do I get my Certificate of Series Mastery?
  • How do I 'Master' a Question Series?
  • How to view information about the Series?
  • Why can't I submit my answers?
  • What happens if I don't get answers correct?
  • What is a Series Preview?
  • Why can't I see new Question Series?
  • What happens when a Series shows Available in # hours?
  • How can I find out when my Series expires?

Learning Pathways

  • What are Modules
  • What does a Learning Pathway enrolment do?

Learning Resources

  • How to rate Learning Resources?
  • How to report an issue with a Learning Resource?
  • How to email learning resources

Account Profile & Settings

  • What happens when my Magic Link is corrupt?
  • Why am I getting an error "unable to sign in" or "invalid email"?
  • What is a Series new enrolment reminder email and why did I receive one?
  • Why is my social login not working?
  • How can I find my sign in password?

Question Content & Media

  • Why can't I hear sound from an audio or video clip?
  • Why are YouTube videos not playing?
  • Why can't I open a linked document?
  • Why does YouTube always open in full screen mode in landscape orientation?

Email and Notifications

  • Password reset email
  • Why are password reset emails being quarantined?
  • How can I adjust or unsubscribe from notifications?
  • Why do I receive notifications to do questions?
  • Why hasn't my email arrived in my inbox?

Categories

Categories

Forget Me Not® Frequently Asked Questions
Forget Me Not® Learner App
Learner Getting Started
Forget Me Not® Learner Web
Forget Me Not® Freestanding
Forget Me Not Admin

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