- Support Centre
- Forget Me Not® Learner App
- Learner App Troubleshooting
How can I reset my password from the app?
Your account password is linked to your email address and you can request to reset your password straight from the app sign-in options
▶️ Tap Login with Email, then tap on Forgot Password
Then tap Send Password Reset Link. Enter your email address and tap Request password reset.
Then check your inbox and follow the instructions in the email to set a new password.
✅ Are you upgrading to a new phone and can’t find the sign-in options? You might need to sign out from the app first
⚠️ Email didn’t arrive? Try these tips to try and resolve before contacting your Campaign Manager for a resolution
✅ Still having problems, take a look at these troubleshooting articles
⚠️ If you also login to the console, note that changing your app password will also change your console password