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Manage Series & Enrolments
Find help on managing Series and Series Enrolments
Series Library
Series Creation
Series Enrolments
- About Advanced Enrolments List
- About Series Enrolment Options
- Advanced Enrolment Filter
- How to create Series Enrolments
- How to view enrolment details
- About Burst Enrolment Mode
- About Enrolment Bulk Actions
- How to get learners ready for their first enrolment
- How to enrol learners in a Series using email invite method
- How to enrol new learners when not sending an invite
- About Standard Enrolment Mode
Learner Notifications
- About Series Learner Notifications
- Created User Series Enrolment Email [ENR-EINL]
- Current User Series Enrolment Email [ENR-EI]
- About Advanced Enrolment Notifications
- Series enrolment email when password unactivated
- Series New Enrolment Reminder Email
- Next Question Still Waiting Email
- Series Enrolment Manual Reminder Email
- Next Question Waiting Email
- Series Mastery Email
Administrator Notifications
Series Preview for Content Approvers
Frequently Asked Questions
- How to cancel or withdraw users from enrolments in a Series
- How to extend or reinstate an enrolment
- What are the different states for Series, Enrolments and Learner Invites
- What is custom chat banter used for?
- What does the Learner Enrolment (summary) Status indicate
- How to use tracking codes for enrolment identification
- How to remind learners to complete an enrolment
- What happens if the series enrolment search is empty?
- Reasons to send enrolment reminders
- What are the different enrolment types for?
- How to resend a series certificate email to learners
- How can I delete or archive a series I don't want anymore?
- How can I update a learners name on their certificates?
Troubleshooting
- How to fix competency enrolment errors
- How to fix bulk enrolment errors
- Why is the "Enrolment Failed" error appearing?
- Why are enrolments showing as Pending or Waiting to Start?
- What happens if the user's email bounces?
- Why can't I withdraw a learner from a series?
- How to manage critical changes to a question set with active enrolments in the series or pathway