- Support Centre
- Forget Me Not® Learner App
- Learner App Troubleshooting
How can I reset my password from the app?
Your account password is linked to your email address and you can request to reset your password straight from the app sign-in options
▶️ Tap Use a password, then tap on I need a new password
Enter your email address and tap Request password reset.
Then check your inbox and follow the instructions in the email to set a new password.
✅ Are you upgrading to a new phone and can’t find the sign-in options? You might need to sign out from the app first
⚠️ Email didn’t arrive? Try these tips to try and resolve before contacting your Campaign Manager for a resolution
✅ Still having problems, take a look at these troubleshooting articles
⚠️ If you also login to the console, note that changing your app password will also change your console password