How to deactivate a user who has left the organisation

When a user leaves your organisations their account can be deactivated.

▶️ Go to Users & Groups and find the user in the Current Users List. Select Deactivate from the 3-dot menu.

Choose the option Withdraw all active series enrolments if required, and then confirm the deactivation message to complete the steps.

The user can be found in the Deactivated Users List if reactivation is required.

On deactivation the following conditions will apply:

The user can be optionally withdrawn from any active enrolments in the organisation such as:
- Series Standard Enrolments
- Series Preview Enrolments
- Pathway Enrolments
The user loses access to any resource collections shared with the organisation
The user will be hidden from the enrol existing users list and therefore can't be enrolled in a Series (^{see note 1})
The users will be listed separately on Insights reports under the 'Deactivated User' group
The user will be hidden from group membership lists and therefore cannot be added to a group
The user will be removed from any existing group memberships
If the user was an Admin, they will have this right automatically removed
The user is NOT removed from Peer Support roles if any have been assigned so these will need to be removed manually (^{see note 2})

⚠️Note 1: Users can still be enrolled if using legacy enrolments (bulk upload or Single Enrol) options as this reactivates the previous account when a matching email address is found

⚠️The user is not notified of the deactivation and won't receive any emails from your organisation. They still have access to the Forget Me Not app because they may be enrolled in other organisations

⚠️Note 2: Peer Learning is a limited beta release feature and not currently available to all organisations.

How to deactivate a user who has left the organisation

Deactivating users ensures that they don't have access to content in your organization