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Why are Insights Reports not showing recent enrolments?

Learn why Insights Reports are best used for analysing historical data and looking for data trends

▶️ Insight Reports use historical data from the system that is at least 4 hours old and so will not show the most recent enrolments or learner events. Insights are best used for analysing historical data

✅ To see instant status updates, go to the Series Enrolments view

⚠️Preview enrolments do not appear in Insights as they can never be mastered

If enrolments are done on the same day that you look at the insights, some or all of the data may not be reporting fully.

The following messages can be displayed.

Report Message

Possible cause

Resolution
Onboarding Status
'Reporting Error'		 The enrolment was done a short while ago and the data has not been fully processed Wait for a few hours and then check the reports again. Depending on the time of the enrolment you may need to wait up to 4 hours for the data to be fully processed
Enrolment Status
'Reporting Data Incomplete'		 The enrolment was done a short while ago and the data has not been fully processed Wait for a few hours and then check the reports again. Depending on the time of the enrolment you may need to wait up to 4 hours for the data to be fully processed
Onboarding Status
'Tracking Unavailable'		 Users were enrolled in a Learning Pathway Pathway enrolments can't track onboarding status, refer to Enrolment Status
Onboarding Status
'Tracking Unavailable'		 Users were enrolled in a single series and there was a possible error during the enrolment and not all data was captured Have the enrolment withdrawn and the learner re-enrolled in the series