Email and Notifications
      Back to home
      1. Support Centre
      2. Forget Me Not® Frequently Asked Questions
      3. Email and Notifications

      Why are password reset emails being quarantined?

      Learn why sometimes Forget Me Not® emails can be quarantined by company email systems

      Sometimes our emails can get quarantined by company email systems  due to false positives and they need to be released to ensure further emails can be delivered.

      You may receive a quarantined message notification as shown in the example below.

      To release the emails from quarantine, follow the instructions provided in the email:

      1. Review message
      2. Request release


      ✅ If you continue to get quarantined emails, contact your IT team to resolve the issue with the email system