Why are YouTube videos not playing?

All videos are published through YouTube and will automatically open and start playing when selected

If a video is not working there may be a number of reasons why.

Possible Issue	Suggested Resolution
network connection problems	Check you have a connection to the internet either via WiFi or mobile data If you don’t have access to an internet service, contact your Manager to resolve
video play connection issue	Tap back to close the Question Series, then open again and try playing the video clip again
organisation blocks YouTube	Some organisations may have blocked YouTube, try accessing another YouTube video on your phone to check if that is working otherwise contact your Manager to resolve
issue with the YouTube service	Try and open this demo YouTube video from your mobile device and make sure it plays. If it doesn’t play then the YouTube Service may be down, check with your Manager to resolve

✅ You don’t need the YouTube app installed on your phone, Forget Me Not comes with a built-in YouTube player.