Why can't I open a linked document?

Linked documents can be stored in a number of locations as provided by your organisation

Linked documents can be stored in a number of locations as provided by your organisation, some of which which may require you to be on the organisations network or have specific access to the documents from your device.

There are a number of reasons why you can’t open a document link.

Possible Cause	Suggested Resolution
You need to be on the organisation network, or have specific apps installed on your device to gain access to the document	Connect your mobile device to your organisations Wi-Fi and try the link again If using mobile broadband connection, try connecting over VPN to your organisation's network Check with your IT department if you need to install specific apps on your phone to gain access e.g. Microsoft Intune Company Portal
You need specific access to a document	Depending on the mobile device you have used you may not be connecting to the network using the correct credentials, enter your organisations credentials when prompted If you still can’t open the link contact your Manager for a resolution
The document may have been deleted, renamed or moved which can break the link	If the document link is broken, use the Report Resource Issue or contact your Manager for a resolution