Learner App Troubleshooting
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      3. Learner App Troubleshooting

      Why isn't the App Install QR Code scan working?

      App install QR Codes are used in invite emails to make app install an easy process when viewing the invite email on a computer

      If you are trying to scan the App Install QR code with your mobile device and it’s not being recognised, there can be multiple reasons why it isn’t working.

      Possible Issue

      Suggested Resolution

      Your phone camera app doesn’t support native scanning of QR codes

      • try installing a dedicated QR Code scanning app. There are lots of free ones listed on the app store. Just do a search.

      You don’t have a QR code scanner app installed

      • try installing a dedicated QR Code scanning app. There are lots of free ones listed on the app store. Just do a search.

      You may be using an incorrect QR code scanning technique