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About Series Learner Notifications

Learn how various notifications are sent to learners at different times throughout onboarding and enrolment stages of series enrolments

Notifications can be sent to learners via multiple different communication methods depending on what has been set in their Learner App / Learner Web.

  • Email
  • Push (sent to mobile phone)
  • Browser (sent to Learner Web browser)*

✅ Notification emails received by a learner, will vary slightly depending if your organisation has been enabled for Learner Web or not

Standard Enrolments

The following table shows the possible notification reasons and the associated notification for all situations relating to Standard Enrolments. Any special conditions are also listed for reference.

Notification Reason / Condition

Send Invite & Password
Send Welcome Email

 Don't Send Invite & Password
Don't Send Welcome Email
User Invited to Org Invited Org User Welcome Email  N/A
Created User Enrolled in Series (not signed in) N/A Created User Series Enrolment Email
Current User Enrolled in Series (signed in) Current User Series Enrolment Email
User Reminded of Enrolment
(if No Attempts after 48hrs)		 Series Enrolment Reminder Email, push or browser*
Questions Available Next Question Waiting Email, push or browser*
Questions Available Reminder Next Question Still Waiting Email, push or browser*
User Mastered Series Series Mastery Email

* Browser notifications only applicable if Learner Web is enabled for your org

Preview Enrolments

The following table shows the possible notification reasons and the associated notification for all situations relating to Preview Enrolments. Any special conditions are also listed for reference.

Notification Reason / Condition

Send Invite & Password
Send Welcome Email

 Don't Send Invite & Password
Don't Send Welcome Email
User Invited to Org Invited Org User Welcome Email  N/A
Created User Enrolled in Series (not signed in) N/A Created User Series Enrolment Email
Current User Enrolled in Series (signed in) Current User Series Enrolment Email
User Reminded of Enrolment Expiry
(48hrs before enrolment expiry)		 Series Enrolment Reminder Email