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How to fix bulk enrolment errors

Sometimes when processing the bulk csv file the system can report errors which means there maybe issues with the file format or the learner enrolments themselves.

⛔Bulk enrolment parameters are only used for consoles with the legacy enrolment method and are not used for Advanced Enrolments

The following types of errors can be shown

  • Enrolment Processing Notifications
  • Enrolment Summary Notifications

Enrolment Processing Notifications

Possible issues that can cause the 'Enrolment Failed' error that can happen when processing the bulk upload csv file are listed in the table below.

Issue Description Possible Cause Remediation
There is an extra line in the csv file depending on the type of editor used to create the csv, sometimes extra lines can be added to the file check the file using a plain text editor and remove any extra lines if found
There is a space in part of an email address sometimes when email addresses are pasted from other sources, spaces can be introduced check all email addresses for spaces. For example, first last@domain.com or first.last @domain.com
There is an incorrectly formed email address sometimes when email addresses are pasted from other sources parts of the address can be missing. The @ symbol or the last part of the domain (e.g. .com, .au etc) can be missing check all email addresses for for missing.
  • first last@domain.com
  • first.last @domain.com
  • first.last@domain
The wrong file type has been uploaded If working in Excel, it can suggest changing the file type to xls format when saving. Forget Me Not does not support excel files

check to ensure the bulk upload file is CSV format.

In Excel, choose File > Export, then change File Type to CSV (comma delimited) *.csv
There is a comma used as text in the CSV file If entered from the console, Tracking Codes can contain any keyboard character however when using bulk upload a comma is used by the CSV file format and cannot be used in the tracking code

Remove any comma characters (,) from tracking codes or any other text used in the CSV file

Enrolment Summary Notifications

Once the enrolments have been processed, a Summary Notification email is sent to the logged-in user and this file contains a summary of each learner being enrolled. Sometimes an error can be reported next to a specific learner, reported errors are listed in the table below.

Error Description Possible Cause Remediation
[learner] is already enrolled in [series] The learner is already enrolled in the Series, a learner cannot be enrolled in the same Series at the same time.  The learner can be enrolled once they have mastered the Series or it has expired
Topic-based question set can only be used with Review or Competency enrolment type The bulk upload file includes the enrolment_type parameter with the value of standard and the Series is a topic-based Series Change the bulk enrolment parameter for enrolment_type parameter to a value that is not standard
Competency enrolment type must use a topic-based question set in the series The bulk upload file includes the enrolment_type parameter with the value of competency and the Series is not a topic-based Series Change the bulk enrolment parameter for enrolment_type parameter to a value that is not competency 
Transaction Cancelled There was an internal problem when processing the enrolment Contact FMN Support for further action