Why am I getting an error "unable to sign in" or "invalid email"?

Sign in errors can happen due to incorrect passwords or mismatch of emails

If you are trying to sign-in to the app and you get any of these errors it can be due to a number of reasons why.

Possible Issue	Suggested Resolution
incorrect password was entered	check you are typing your password correctly some letters can look similar e.g. i, L and 1 or 0 and O try to copy and paste your password* from a text app to reduce typing errors if you don’t know your password the follow: How can I reset my password?
incorrect email address was entered	check you are typing your email address correctly check which email address has been used for enrolment with your Manager You might be entering your personal email and your work email has been registered or vice versa
if using iPhone with iOS 11 or later and entering an email address contains apostrophe e.g john.o'conner@acme.com	refer to How to sign-in on iPhone that is using an email with apostrophe

⚠️ * Some devices that are company managed, may not allow pasting of passwords. This means you will need to enter the password in manually