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Support Centre

Learner App Frequently Asked Questions

Learner App Frequently Asked Questions

Find help for common Learner App questions

How can I rate support articles?

How can I unsubscribe from notifications?

How can I change my password from Learner Web?

Question Series

What happens when a Series shows Available in # hours?

What happens if I don't get answers correct?

How can I find out when my Series expires?

What is a Series Preview?

How can I view questions that have been mastered?

How do I get my Certificate of Series Mastery?

How do I 'Master' a Question Series?

How can I access Question Series across multiple devices?

How to view information about the Series?

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Learning Pathway

What are Modules

What does a Learning Pathway enrolment do?

Learning Resources

How to rate Learning Resources?

How to email learning resources

How to report an issue with a Learning Resource?

Account Profile & Settings

How can in-app sounds be disabled even with Silent Mode enabled?

What can cause communications loss to the App?

What is a reminder email and why did I receive one?

How to sign-in on iPhone using an email that contains an apostrophe?

What happens if I get a new mobile device?

How can I find my sign in password?

How can I install the app when I access emails on a computer

What happens when my Magic Link is corrupt?

How do I update the app?

How do I uninstall the app?

How can I reset my password from the app?

How can I sign out from the app?

How can I find the app version?

Can I use the app on multiple phones at the same time?

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Text, Links, Audio, Video & Images

How much download data is used when viewing a Question Series?

How can I watch a video again?

How can I save the audio clip I just played?

How can I adjust the size of an image?

How can I adjust the size of the text?

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