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Support Centre
Learner Frequently Asked Questions
Admin Getting Started
Frequently Asked Questions
Troubleshooting
Learner Getting Started
App Installation
Sign In
Using Forget Me Not
Older versions
Forget Me Not Features
FMN Assistant
Today Dashboard
My Learning
Resources
Series - View Info
Certificates and Transcripts
Personalising your Learning Experience
Learner App
Learner Web
Learner Frequently Asked Questions
Question Series
Learning Pathway
Learning Resources
Account Profile & Settings
Text, Links, Audio, Video & Images
Learner Troubleshooting
Installation & Sign in
Using the Learner App
Notification Settings
Question Series
Text, Links, Audio, Video & Images
Public Question Gallery
Frequently Asked Questions
Troubleshooting
Learner Frequently Asked Questions
Find help for common questions relating to Learner App or Learner Web
How can I rate support articles?
How can I unsubscribe from notifications?
How can I change my password from Learner Web?
Question Series
What happens when a Series shows Available in # hours?
What happens if I don't get answers correct?
How can I find out when my Series expires?
What is a Series Preview?
How can I view questions that have been mastered?
How do I get my Certificate of Series Mastery?
How do I 'Master' a Question Series?
How can I access Question Series across multiple devices?
How to view information about the Series?
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Learning Pathway
What are Modules
What does a Learning Pathway enrolment do?
Learning Resources
How to rate Learning Resources?
How to email learning resources
How to report an issue with a Learning Resource?
Account Profile & Settings
How can in-app sounds be disabled even with Silent Mode enabled?
What can cause communications loss to the App?
What is a reminder email and why did I receive one?
How to sign-in on iPhone using an email that contains an apostrophe?
What happens if I get a new mobile device?
How can I find my sign in password?
How can I install the app when I access emails on a computer
What happens when my Magic Link is corrupt?
How do I update the app?
How do I uninstall the app?
How can I reset my password from the app?
How can I sign out from the app?
How can I find the app version?
Can I use the app on multiple phones at the same time?
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Text, Links, Audio, Video & Images
How much download data is used when viewing a Question Series?
How can I watch a video again?
How can I save the audio clip I just played?
How can I adjust the size of an image?
How can I adjust the size of the text?
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