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Support Centre
Learner Troubleshooting
Admin Getting Started
Frequently Asked Questions
Troubleshooting
Learner Getting Started
App Installation
Sign In
Using Forget Me Not
Older versions
Forget Me Not Features
FMN Assistant
Today Dashboard
My Learning
Resources
Series - View Info
Certificates and Transcripts
Personalising your Learning Experience
Learner App
Learner Web
Learner Frequently Asked Questions
Question Series
Learning Pathway
Learning Resources
Account Profile & Settings
Text, Links, Audio, Video & Images
Learner Troubleshooting
Installation & Sign in
Using the Learner App
Notification Settings
Question Series
Text, Links, Audio, Video & Images
Public Question Gallery
Frequently Asked Questions
Troubleshooting
Learner Troubleshooting
Find help for a specific problem or issue you might be experiencing with Learner App or Learner Web
Do you need help?
What is System Maintenance Mode
An Error has occurred when submitting questions in the mobile app
Send Password Reset Link
Send a Magic Log in Link
Installation & Sign in
Why am I not able to sign in with my registered email?
Why am I getting an error "unable to sign in" or "invalid email"?
Why is the App Store asking for a password?
Why do I get 'invite link expired' when using a magic link?
Why do I get 'oops we've hit a snag - try again'
Why is the app download link not working?
Why can't I install the Forget Me Not app on my phone?
Why isn't the QR Code scan working?
Why has my Magic Link has expired?
Why hasn't my email arrived in my inbox?
Why are password reset emails being quarantined?
Password reset email
Learner App forgot password options
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Using the Learner App
Why is the app stuck on loading
Why is the typing indicator stuck?
How to clear the App clear cache for Android phones
How to delete the App and clear cache for iPhone
Web App URL Allow-List for restricted internet access
Why are errors showing when accessing certain web app functions?
See more
Notification Settings
Why are my Practice Reminders not working?
Why am I not getting Push Notifications on my iPhone?
Why am I not getting reminders on my iPhone?
Why do I receive notifications to do questions?
Why am I not getting browser notifications on a shared computer
See more
Question Series
Why can't I see new Question Series?
Why has a Question Series disappeared from My Learning dashboard?
Why didn't I get any questions today?
Why can't I submit my answers?
Text, Links, Audio, Video & Images
Why does YouTube always open in full screen mode?
Why can't I open a linked document?
Why are YouTube videos not playing?
Why can't I hear sound from an audio or video clip?
